FIVE New End-User Delight Features
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Off-Site Access Calling
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You can now make outbound calls through the Allworx system no matter where you are, leveraging your company's Caller ID information and local system phone lines (analog or SIP).
Benefits
- Avoid unnecessary calling charges from the off-site location.
- Authentication through voicemail system helps prevent abuse.
- The Allworx system can track users for call reports.
- Improves the utility of the voice mailbox functionality for every end user.
- To the person you're calling, the call will appear exactly as though you're calling from the office!
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| Voicemail Text Message Alerts & Escalation |
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Voicemail Notification Alerts
You now have the option of getting an SMS (Short Message Service) text message from the Allworx system with Caller ID information (if available) to your cell phone or pager each time a voicemail is left on your office line!
Benefits
- Better customer service - you are always immediately aware of any voicemail messages, and therefore can be more responsive to customers.
- Improved communication and productivity - spend less time chasing messages and more time getting work done.
- More informed workforce - information flows quickly and easily to those who need it.
Voicemail Message Escalation
You can set your Allworx system to escalate the notifications to multiple text message mailboxes and email addresses.
Benefits
- Never leave an important call unanswered!
- As the notification escalates, it gives other users the indication that the original user is not able to retrieve messages and may need assistance.
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| Follow-Me-Anywhere Calling |
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Your call routing presence can now route your call to multiple external phone numbers (including cell phones) and then go to Allworx voicemail, rather than terminating at the first external number.
Benefits
- Follows you through various locations simultaneously, giving you peace of mind that no calls will be missed and all voicemails will end up in one mailbox.
- Greater flexibility for including outside phone numbers within any call route.
- Ensures you and others won't miss any calls.
- Users can determine which call to accept or reject on any outside phone.
- If calls are missed, the voicemail is stored in one pre-determined voicemail box.
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| Multiple Voicemail Indicators |
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You can now see if there are messages waiting in multiple voicemail boxes by programming the PFKs on your Allworx phone.
Benefit
- You can monitor and access multiple voicemail boxes at a glance on your Allworx phone (for example if you're monitoring your boss's voicemail as well as your own).
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| Web Access to Call Routing Profiles |
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Users who are authenticated on the "My Allworx Manager" Web area can now revise their own call routes at will, provided that they have been setup by the Admin with the priviledge to do so. They can change the call routes for each of their presences at any time, in addition to the current ability to set a presence over the Web.
Benefits
- Saves time for the System Administrator by allowing users to set their own call routing structure per presence.
- Gives users flexibility and convenience because they have the ability to determine how the Allworx system manages their calls 24/7 via any web browser.
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SIX New Product Enhancements
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| Multiple Language Pack |
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Allworx now supports two languages at the voice prompt level. English and Castilian Spanish are currently supported.
Benefits
- Companies with customers calling in multiple languages can now choose the option of providing voice prompts in two languages.
- The system can be configured based on employees' preferred languages.
- Your business doesn't stop at the border - now Allworx will actively help boost your international or multicultural corporate presence.
Note: Allworx Multiple Language Pack is purchased as a one-time upgrade option.
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| Network Installation Tools |
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Additional trouble shooting tools have been added for resellers to easily identify common network configuration issues and ensure smooth installations.
DHCP Server Discovery Tool
The DHCP Server Discovery Tool identifies the IP addresses and MAC addresses of all other potentially conflicting DHCP servers on the LAN.
Benefit
- Avoid IP Network conflicts by pre-identifying all DHCP network components.
Admin Trace Route Tool
The Admin Trace Route Tool is used to map the paths packets take through the network.
Benefit
- Helps Admin identify where there may be lags in the network causing voice quality issues - finding the "weakest link" in the network. The Admin can then focus on that particular area of the network to improve QoS.
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| Feature Key Retrieval |
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This new Allworx feature provides a convenient method for System Administrators to obtain and submit feature keys through the Allworx System Administrator page.
Benefits
- Keeping track of software feature keys can be a hassle, especially if they are misplaced or entered incorrectly. Now you can retrieve Allworx Feature Keys via the Internet at the click of a button!
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| Allworx 6x User License Key |
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The Allworx 6x can now support up to 60 users (with voicemail boxes) and 60 system extensions - up from the original 30 users and system extensions.
Benefits
- Resellers can sell into larger businesses (up to 60 users and 60 system extensions).
- Companies who were close to the original 30 user limit now can easily expand the system.
- Feature can be added remotely by System Admin.
Note: Allworx 6x 31-60 User License key is purchased as a one-time upgrade option.
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| Programmable Parked Calls |
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The power of the parked calls feature have been expanded significantly. Previously, calls left parked on the system timed out after 10 minutes and were transferred back to the auto attendant. Now, instead of one default configuration, the settings can be adjusted to modify the time out limit and specific extension assigned to handle timed out calls.
Benefits
- Time out periods are now fully customizable.
- Calls can be returned to the station that parked the call if the hold time exceeds the limit.
- Callers are managed better by the appropriate group or person, improving response time and customer satisfaction.
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| TAPI |
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The Allworx TAPI TSP (Telephony Service Provider) Driver transforms your Windows-based PC into a communications powerhouse. Now you can place outbound calls from Microsoft Outlook at the click of a button.
Benefits
- End user can quickly and accurately dial numbers without manual dialing required.
Note: Compatible with Outlook 2000, Outlook 2003, and Outlook 2007 running on Windows 2000, Windows XP, and Windows Vista (only).
Requires Allworx Call Assistant License Key .
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