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Allworx comes complete with up to nine Auto Attendants that ensures your calls are answered — and handled in a timely, professional manner. Callers hear a custom greeting that you record, and can dial by name, by extension, or from the company directory. Of course, they can always reach an operator or designated staff person.
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We've made it easy for your administrator to access and analyze call data. With a few clicks, you can see details of every call — including the caller, time, length, and the total number of calls.
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With seven customizable routing options, your call routes can match your presence management settings (e.g., "Out of Office," "In a Meeting"). Just use a simple drop-down menu or your phone to direct your calls any way you choose. This ensures that your customers and employees can find you when they need to.
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The Allworx comes with support for up to nine Central Office (CO) lines for the 10x and six for the 6x. You also have the option of adding lines.
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When employees make calls, Allworx can look at the number being dialed and route the call through the lowest—cost option (e.g., your long—distance carrier or VoIP service provider). It's programmed to save you money — automatically!
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Direct Inward Dialing (DID)
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This function allows extensions to be used as direct phone numbers, and can give your system the appearance of being a much larger one. With DID, customers dial a number that appears to be a direct line (555-1234) and sent to your main exchange (555-1000), the digits 1234 are transmitted to Allworx then routed to that extension. This gives the impression of hundreds of direct dial lines, when in fact, you only have a few CO lines that route those calls.
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You can connect your fax machine directly to the Allworx unit and create a dedicated fax line. For added flexibility, that line is automatically used for outgoing calls when it is not faxing.
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PBX and Key system features
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You can mix and match your favorite features from both PBX and Key systems. High—end functions include call forwarding options, call hunt, and call waiting, and everything in between. It supports multiple-line phones, and is password protected for security and easy management. The system can support up to three simultaneous conference calls for the 10x and eight simultaneous conference calls for the 6x.
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Phone support for users and extensions
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The Allworx system provides flexible configuration options — the Allworx 10x supports up to 100 users with analog or VoIP phones, in any combination and 100 extensions. The Allworx 6x supports up to 30 users and 30 extensions. These users have full access to system features like unified messaging and calendars and each user gets their own extension.
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This unique feature allows you to manage both people and communications! Through the group calendar, employees can view other employee calendars at any time. In addition, each user can program the system to respond to their current situation (in office, on vacation, at home) in a different way. You may want to send calls directly to voicemail when you're away from the office, to another extension when you're in a meeting, or to a cell phone when you're working from home.
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Site-to-site and remote user support
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If you have two office locations, you can connect two Allworx systems directly to work as one system making it easy for customers, who can call one central number to reach employees in either location. Because the systems work as one system over the internet, when you transfer or access calls from site to site, you eliminate long distance charges. And with an Allworx phone, remote users can simply plug in their phones to the internet and connect seamlessly to the main office.
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Text-to-speech capability
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Check your email and voicemail in one phone call. The Allworx 10x can read your emails to you, so you can respond to both voicemails and emails simultaneously.
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Allworx simplifies voicemail and email communications. You can review, retrieve and respond to all your messages — voicemail, email, and meeting requests — from a single Inbox or phone call. The system is compatible with any POP3 email program, including Microsoft Outlook and Lotus Notes.
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Voicemail with generous storage capacity
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Voicemail is a breeze with Allworx. It's easy to learn and use. The 10x has an 80 GB hard drive so each user can store as much as two or three hours of voicemail (you can determine how much to allot to each employee). Up to 16 callers can access voicemail at the same time, compared to four on most popular phone systems. The 6x comes with a compact flash card so that each user can store as much as 2 hours of voicemail per person based on a 12 user site. Up to 8 callers can access voicemail at the same time with the 6x. Allworx voicemail simplifies your messaging tasks, streamlines call management and response time, increases customer care, and improves overall communications.
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Send voice calls digitally over WAN or LANs automatically — regardless of whether you're using analog or VoIP phones. The Allworx system digitizes it all, so you'll save on long distance charges, enjoy a clear, reliable connection, and experience all the tremendous benefits of VoIP.
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